Privacy Policy

1. Who We Are

Videographer.com is an online directory that connects clients with freelance videographers across major US cities. This Privacy Policy applies to information collected through the videographer.com website and any related services.

2. Information We Collect

Information you provide — Videographers

When you create a listing, we collect:

• Name and business name
• Email address
• Phone number (optional)
• City and service area
• Portfolio samples and profile images you upload or link
• Billing information (processed via Stripe — we do not store full card numbers)
• Bio, specialties, and any other profile content you submit

Information you provide — Clients

When you submit an inquiry to a videographer, we collect:

• Name
• Email address
• Project details you include in your inquiry message (event type, date, location, etc.)

Client inquiry details are passed directly to the videographer being contacted. We do not store a permanent copy of inquiry message content beyond the immediate delivery.

Information collected automatically

When you visit Videographer.com, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring URL
• Device type

This data is collected via server logs and analytics cookies (Google Analytics). See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Operate the directory — display videographer profiles, process inquiries, and manage subscriptions
• Process payments — manage subscription billing via Stripe
• Communicate with you — send transactional emails (account confirmations, subscription receipts, inquiry notifications)
• Improve the Site — analyze usage patterns to improve content, search rankings, and user experience
• Ensure safety and security — detect and prevent fraud, abuse, and violations of our Terms of Service
• Comply with legal obligations — respond to lawful requests from public authorities when required

We do not sell your personal information to third parties. We do not use your information for behavioral advertising to third parties.

4. How We Share Your Information

We share your information only in the following circumstances:

With the videographer you contact (clients)

When you submit an inquiry, your name, email address, and message are shared with the videographer you contacted. This is the core function of the service. By submitting an inquiry, you consent to this sharing.

Stripe (payment processing)

Subscription fees are processed by Stripe. Stripe collects and processes payment card data under its own privacy policy. We share only the information necessary to process your payment (name, email, subscription amount).

Email delivery

We use a transactional email provider (such as SendGrid or Postmark) to deliver notification emails. These providers process email addresses solely for the purpose of message delivery.

Analytics

We use Google Analytics to understand how visitors use the Site. Google Analytics uses cookies to collect anonymized usage data. You can opt out via the Google Analytics opt-out browser add-on.

Legal requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Videographer.com, our users, or the public.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you cancel your subscription:

• Your public listing is removed immediately
• Your account data is retained for 90 days to facilitate reactivation if desired, then deleted
• Billing records are retained for 7 years as required for tax and accounting compliance

You may request earlier deletion of your account data by contacting us at the address below.

6. Your Rights

Depending on your location, you may have the following rights:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate personal data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Portability — receive your personal data in a structured, machine-readable format
• Objection — object to processing of your personal data for certain purposes
• Opt-out of sale (CCPA) — we do not sell personal information, so this right is automatically honored

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or within the timeframe required by applicable law).

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• HTTPS encryption for all data in transit
• Payment data handled exclusively by Stripe (PCI DSS compliant)
• Access controls limiting data access to authorized personnel
• Regular security reviews of our codebase and infrastructure

No method of transmission over the internet or method of electronic storage is 100% secure. If you believe your account has been compromised, please contact us immediately.

8. Third-Party Links

Videographer.com may contain links to third-party websites (such as videographer portfolio sites or social media profiles). This Privacy Policy does not apply to those linked sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children's Privacy

Videographer.com is not directed to, and does not knowingly collect personal information from, children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete it promptly. If you believe we may have such information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify active account holders via email at least 14 days before the changes take effect. Your continued use of the Site after changes take effect constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact us: